FAQ & Contact 

 

Most frequently asked questions and answers

Most of your questions will be answered in the following FAQ’s. If your question is not listed here, we will be happy to receive your message.

Are your products also available in a store?

No. Our products are sold only through our online store. However, there is a possibility to pick up the goods in our manufactory. Just write us a mail on woof@woodsdog.ch.

 

Can I exchange my product?

Our products are made individually for our customers, by hand. For this reason, each product is excluded from exchange.

Each product is checked before shipment and packed only after careful quality control. If for any reason you have received an item with a manufacturing defect, please contact us by email within 7 days of delivery with a description and a photo of the defect using the damage form. We will investigate the matter and get back to you as soon as possible. This service is excluded for damage caused by normal wear and tear, misuse, negligence, accidents, extreme temperatures, humidity, liquids of any kind, damage in transit, etc.

Customized products are excluded from return.

Claim form
Are the leather collars allowed to get wet?

The leather of our collars is very easy to care for and does not need much attention. However, in order to enjoy the product for a long time, you should not expose the leather collar to a water bath. If the leather collar gets wet anyway, e.g. due to rain, we recommend to dry it with a soft cloth. It should never be used a heat source (heater, hair dryer).

What are the properties of my leather?

It is quite possible that the leather darkens or lightens due to environmental influences. This process is completely normal for leather and cannot be avoided.

Can the leather rub off?

Yes, it can! Especially when it’s new.

Are biothane products allowed to get wet?

Yes absolutely! Biothane® consists of a polyester fabric with a coating of various types of plastic. It is high quality and extremely strong, cannot mold or weather. Dirty collars and leashes can be cleaned with soap and water.

Are bandanas and blankets washable?

Yes, you can wash the bandanas as well as the blankets with a gentle wash cycle max. 30°. Hang to dry.

What payment options are available?

We offer payments by credit cards, Paypal or TWINT.

Why is the delivery time so high?

We make our products in loving handwork, this work we want to continue to be able to perform for our customers and not give in external hands. This in order to ensure the quality that we want for our customers. 

Prioritize orders?

A special occasion is coming up and you forgot to order the gift in time. Or you just can’t wait to receive your Woodsdog order.

With our “Rush My Order” option, we will prioritize your order and do our best to make sure your gift ships on time.

Important: We have no control over delivery time and customs clearance and cannot be held responsible if your order does not arrive on time due to third party intervention.

We reserve the right to refuse this option in special cases.